Customer Development Manager

Salary: £40,000 - £50,000
Location: Nottingham  |  Type: Permanent

Job title

Customer Development Manager

The main purpose of the job

To increase sales & profitability by managing internal sales, customer services and supporting the external sales team

The scope of the job -

Responsibility for the internal sales processes of all three divisions.

Key colleagues

Reporting to - Operations Director

Assisted by - Marketing Manager and a team of ten staff

Supporting - Sales Director & two field sales staff

Key tasks

Build relationships with key account customers

Execute agreed sales strategies

Staff management inc. recruitment and development

Manage customer remote & onsite support

Manage Sage CRM to improve customer relationships

Manage new customer pipeline

Maintain databases of existing customers, prospects etc.

Promote online portal ordering

Monitor KPI’s such as customer turnover, order values, GP’s, delivery time, last order dates.

Assist with trade shows

Handle and resolve customer complaints & queries

Monitor competitors to improve our USP’s

Marketing via Marketing Manager including -

Company website
Digital marketing
Social media
Online shop
Corporate design & brand guidelines
Customer artwork & design
Person

Sales orientated to engender a growth culture

People person as success will be achieved through the team

Organised to ensure excellent customer service

Marketing experience to create opportunities

Ambitious to learn & grow with the business

Package

Basic salary £40k subject to experience

Bonus system based on agreed KPI’s circa £10k

Holidays 25 days increasing to 30 days + 8 bank holidays

Pension at 5% Employee + 5% Employer

Bupa Health Insurance

Monday to Friday, 8.30am - 5pm, 40 hours per week